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Terms & Conditions | Naracoorte Cottages

Terms & Conditions

INFORMATION FOR GUESTS

The following Terms and Conditions and House Rules are for the information of guests and those who may consider making a booking with Naracoorte Cottages. Variations may be agreed in writing (including email) by Naracoorte Cottages.

By making a booking and paying a deposit or a tariff, you accept these Terms and Conditions and House Rules.

A. WHAT WE PROVIDE

The house is self-contained and private for one guest group at a time, so you do not share the house with other guests who you do not know. There is no host resident on the property, but Naracoorte Cottages employs housekeepers who live in the town and who can be contacted by phone. The owner is also available by phone and email.

Everything is supplied, including bed linen, bathtowels, a fully equipped kitchen and laundry, free local call telephone, free access to broadband Internet, TV and DVD player.

The standard tariff includes Bed and Breakfast. Full breakfast provisions for each day of the stay comprise bacon and eggs, tomatoes, fruit juice, boxed and packaged cereals, bread and spreads, tea, coffee and milk. Alternative provisions can be supplied to suit dietary requirements (eg gluten free, vegetarian etc) if Naracoorte Cottages is given enough advance notice.

If you do not want breakfast provisions, please ask for a no-breakfast tariff.

B. TERMS AND CONDITIONS

1. Booking and cancellation. Bookings are accepted on a first come, first served basis. An enquiry by you, or a quotation by Naracoorte Cottages, does not constitute a confirmed booking.

A booking will specify the number of guests (adults, children aged 2-17 years old and children under 2 years old) and the tariff is based on the number and type of guests. You may not accommodate any additional guests (who are not included in the booking) in the house or in the grounds (such as setting up tents on the lawn) and you may not allow guests who have not been booked to stay overnight in our accommodation to use stay overnight and use the facilities of the house (see also 2. Gatherings under HOUSE RULES).

Bookings are usually accepted upon payment of a deposit (unless time or distance make this impractical or unless otherwise agreed), which can be paid by Electronic Funds Transfer, cash, cheque, money order, Master Card, Visa Card or American Express; or bookings can be accepted by an agent authorised by Naracoorte Cottages. Bookings are usually confirmed in writing when time and distance allow.

The balance of the tariff is payable in full on the day of arrival or by a date specified in the Tax Invoice (the due date), which can sometimes be a date well in advance of the day of arrival because of peak periods.

If you do not pay the deposit by the due date, Naracoorte Cottages has the right to cancel your booking and attempt to seek a new booking by another guest.

If you do not pay the tariff by the due date, Naracoorte Cottages has the right to cancel your booking and attempt to seek a new booking by another guest.

If you cancel the booking for any reason, you must notify the cancellation to Naracoorte Cottages, as soon as possible, to the owner/manager Richard Peake on 0408 810 645 or info@naracoortecottages.com.au. Naracoorte Cottages will refund, in full, any money which you have paid in advance provided that you have notified the cancellation to Richard Peake by not later than 30 days prior to the first day of the booking.

If you notify the cancellation in less than 30 days prior to the first day of the booking, Naracoorte Cottages reserves the right to keep any money which you have paid in advance, whether a deposit or part or all of the tariff, unless Naracoorte Cottages is able to re-let the house for the entire period of the booking. If a refund is made due to the house being re-let, Naracoorte Cottages reserves the right to retain a $50 cancellation fee.

If Naracoorte Cottages accepts a booking without payment in advance and if you have provided credit card details and you do not honour the booking (a “no show”), Naracoorte Cottages reserves the right to charge the whole of the tariff to the credit card unless Naracoorte Cottages has been able to re-let the house for the entire period of the booking.

If Naracoorte Cottages accepts a booking without payment in advance and if you have not provided credit card details, and you do not honour the booking (a “no show”), Naracoorte Cottages will charge or invoice you for the whole of the tariff unless Naracoorte Cottages has been able to re-let the house for the entire period of the booking.

2. Alterations to booking. Naracoorte Cottages will make every effort to ensure the house is available as booked. However Naracoorte Cottages reserves the right to alter bookings due to unforeseen circumstances, including an inadvertent error by Naracoorte Cottages owner/manager Richard Peake, housekeeper or agent, and will make every endeavour to provide an alternative house.

When you make a booking, you are liable to pay Naracoorte Cottages the tariff quoted for the number of guests and the number of nights. Naracoorte Cottages reserves the right to cancel the booking, and to keep any deposit paid in advance, if the agreed number of guests is decreased or if the length of the stay is decreased within 30 days of the first day of the stay, or if the number of guests who arrive is less than the number booked or if the length of the stay is decreased, without prior notification, unless you agree to pay the full tariff. As the person who makes the booking, you are liable to pay Naracoorte Cottages the tariff for any additional guests or additional days.

If you alter the number or type of guests (eg adults and children, singles and couples) or the length of the stay, Naracoorte Cottages reserves the right to provide an alternative house to the house booked. If you refuse the offer of an alternative house, Naracoorte Cottages reserves the right to cancel the booking and refund the deposit or any money paid.

3. Check-in time. The usual check-in time is 3pm. Variations can be negotiated.

4. Check-out time. The usual check-out time is 10.30am. Variations can be negotiated.

C. HOUSE RULES

1. Standard. Naracoorte Cottages aims always to provide a consistently high standard of accommodation. To help maintain this standard, Naracoorte Cottages asks you to comply with certain conditions. Naracoorte Cottages appreciates that you aim to respect its houses but also asks that you avoid the possibility of occurrences beyond normal wear and tear.

2. Gatherings. The tariff charged is only for domestic use by the number of guests who have been booked; and the tariff is not for functions, parties and commercial events unless prior written agreement has been obtained from Naracoorte Cottages. The Bed and Breakfast house is not a “party house”. The tariff does not allow for the extra wear and tear associated with functions, parties and commercial events in terms of cleaning, garbage removal, repairs, breakages etc. If you use the house contrary to this condition, you will be liable to pay additional charges. This House Rule is not intended to prevent you from, within reason, having family, friends and colleagues to visit you at the house or to prevent you from having people for a meal etc provided that your visitors do not stay overnight.

You are not entitled to park caravans, campervans, recreational vehicles, Winnebagos or to erect tents or any other form of external and/or mobile accommodation in or near the grounds of any of Naracoorte Cottages’ houses in order to accommodate other guests. You are not entitled to allow people who have not been booked to stay overnight in our accommodation and to use the facilities of Naracoorte Cottages’ houses.

3. Damage. Any damage, breakages, theft and loss are your responsibility as the guest who made the booking regardless of who incurred the damage, breakage, theft or loss.

4. State. You should leave the house in a similar condition to the condition you found it in when you arrived.

5. Amenity. Naracoorte Cottages’ houses are in residential areas of the town. Please respect the privacy and quiet enjoyment of neighbours and please do not create noise or disturbance, or indulge in anti-social behaviour, which offends neighbours.

6. Animals. Pets are not allowed inside the houses. You also do not have the right to bring dogs, cats, bids or other animals to the Bed and Breakfast properties without prior approval. If evidence (e.g. hair, fur, smell, scratches, soiled items) is found of pets being inside the houses, Naracoorte Cottages has the right to charge you a fee for additional cleaning based on the hourly rate of our housekeepers, the use of cleaning materials and the hire of professional cleaners. In particular, you are asked to ensure that any dog which is housed outside does not scratch or shred doors, door frames and screens.

7. Personal Property. Naracoorte Cottages is not responsible for the personal property of you and your fellow guests. If personal property is left in a house, Naracoorte Cottages will endeavour to return it to you at your expense, usually by COD mail.

8. Security. Please close and/or lock doors and windows when you and your fellow guests are absent from the house in order to maintain security and to prevent unauthorised entry, rain damage, theft of property etc.

9. Smoking. Naracoorte Cottages does not allow smoking inside its houses. Smoking is allowed on verandahs, under carports and in outside areas of the properties. If evidence is found of smoking inside a house, Naracoorte Cottages has the right to charge you a fee for additional cleaning.

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